Reducing variability in the line and boost throughput with innovative tools and processes (CS296)

1. Need to find the root causes for delays, poor quality, and inefficiency
2. Are tired of changes and innovations that don’t stick
3. Need to get accurate data to the people who need it in a form they can use

A strategic partner with SGS Maine Pointe, this transportation equipment manufacturer asked for help with one of its value streams. Five assembly and fabrication plants, distributed across the US, had been experiencing integration and productivity difficulties. The plants were disrupted by variability introduced to production lines by support functions. Misplaced material, excessive schedule changes, inaccurate bills of material (BOM), and poor routing negatively impacted on-time and in full delivery. The situation damaged morale, margin, and customer relationships.

• Implemented a 28-week, nine-stage-gate process to test innovations, identify the best choices, and create ownership
• Secured the benefits of cross-functional teams in a formerly siloed organization
• Developed custom ETA Confidence, ETA Quality, and Production Slotting tools and a materials availability process
• Enhanced the truck body tracking system and rolled-out granular routing
• Integrated information flow and service-level agreement (SLA) across the plants
• Improved the accuracy of bills of material to ensure parts were used as designed
• Standardized the sales order process, including change orders