Are reliant on a partnership with any of North America’s Class 1 railroads.
Don’t believe that it’s possible to broker a better deal from the rail companies they depend on.
Want to break down barriers and improve rail The results transit times.
The waste management company had been experiencing problems meeting scheduled cycle times since starting a unit train service from New Jersey to their single-carrier captive landfill in Kentucky. In the first nine months of operating, unit trains were running an average of 41.8 hours longer in transit than scheduled.
This inconsistent service had created a shortage of waste containers for distribution resulting in daily revenue loss. Various attempts to compensate for longer train run times meant that planning had become a day-to-day activity. The client soon found their cost of doing business exceeded their plan and they could not grow the business as forecasted.
When attempts to resolve the issue using in-house resource failed, the company’s PE owners asked Maine Pointe to help them get the rail carrier’s trains to perform to schedule.
Maine Pointe quickly established that attempts to resolve the situation had taken place through the rail carrier’s sales and marketing team and a dedicated customer service person. Our client’s company had not had any direct communication with the Class 1’s senior executives.
Maine Pointe broke through this barrier, taking their concerns to the right people at the right level to:
The relationship between our client and their service provider has been energized and the communication barrier broken down creating a solid platform for continued successful collaboration and business expansion.
Maine Pointe approached our client’s Class 1 rail carrier in a spirit of partnership. We addressed communication issues, broke down barriers and established clear processes for effective and sustainable collaboration. Results: